INSTRUCTIONS
After reading Chapter 21, Conflict, Workplace Violence, and Negotiation, describe a scenario that details a conflict you have experienced or witnessed between coworkers. After presenting your scenario, provide a discussion on the following concepts.
1. Identify how the conflict impacted your ability to preserve your relationship(s) with the individuals involved.
2. Describe how you recognized and managed the source of the conflict.
3. Identify how you recognized and responded to the conflict.
4. Discuss how you can best resolve conflicts with difficult people
5. Analyze the most effective communication skills needed to resolve conflict.
A minimum of two scholarly references are required for this assignment. APA format is required for page set up for essay or PowerPoint.
If you choose to submit a VoiceThread, start in PowerPoint, use key bullet points without paragraphs, and include voice narration of slides (see the VoiceThread links in this Module). Be sure to share the VoiceThread with this course.
If you choose to write an essay for this assignment, submit it below.
ANSWER
Scenario
In a hospital’s surgical unit, a conflict arose due to miscommunication during a shift handover. Nurse Jane (not the real name) was leaving after a long day of work and while leaving she provided nurse Rachel (not the real name) with incomplete details about a postoperative patient, Mr. Donald (not the real name).
Impact of Conflicts in Nursing
The conflict between the two nurses and the doctor impacted my ability to preserve my relationships with them. After the shift handover incident, I found it difficult to trust Jane’s updates. I felt her incomplete communication had put patient safety at risk. Such a move made it hard for me to maintain a positive working relationship with them because I became more … To access full answer, use the purchase button below.