INSTRUCTION
Conflict is common in healthcare settings. Common team sources of conflict include hierarchical relationships, authority differentials, poor communication, negative or disruptive behaviors, and multigenerational interprofessional teams.
Include the following sections:
- Application of Course Knowledge: Answer all questions/criteria with explanations and detail.
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- Describe a conflict you have encountered in your nursing practice. Identify the stakeholders involved and their roles.
- Analyze how the conflict was resolved. Which conflict resolution style was used?
- Evaluate the efficacy of the resolution. Was the conflict resolution style used to address the conflict the most appropriate option? Why or why not?
- Identify and describe your preferred mode of conflict resolution.
ANSWER
In the course of my nursing practice, I have encountered numerous types of conflicts, but one of them is still fresh in my mind. An RN and a charge nurse ended up in conflict after the RN accused the charge nurse of unfair duty allocation. The nurse claimed that the allocation of shifts was not fair and that she was being scheduled to work for a third weekend in a month, yet some of her colleagues had only worked for one weekend in the month. The charge nurse and the RN were the only stakeholders involved. The.. To access full answer, use the purchase button below.